7 tips for boosting your call center’...

by canadaregistry.ca on 03/24/2016 - 12:40 pm

When is a business delivering the best customer service possible?
It’s when zero customers interact with customer service.
This may sound counter-intuitive, but it’s true.
Do you call your credit card company every time your bill comes out right at the end of the month?
Do you call the pizza shop when the delivery takes place on time?
In the overwhelming majority of cases we interact with companies only when we don’t get the service we have been promised.
But in a not so ideal world, foul ups will happen, and sometimes customers will have to call you to complain.  In such cases, companies must make sure that customers spend the minimum amount of time on the phone ...

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How To Provide A Customer Service Exp...

by canadaregistry.ca on 03/23/2016 - 10:20 am

How To Provide A Customer Service Experience 
Customer service. It’s easy, right? Just answer the phone, say, “How can I help you?” and then help them. Simple. Right?
Wrong.
Customer service that doesn’t suck is more than just an isolated interaction. It’s a whole experience. It’s a way of life; whether you’re a small business, a call center, or a corporation. In order to not suck at customer service, you have to make it part of your brand. You must live and breathe customer experience, and we have some advice on how to do it.
You Have to Care
It seems like a no-brainer, but don’t fool yourself. Do you truly care about providing your ...

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